Business Support Services


Innoval Global Solutions provides a plethora of essential functions that give your business an edge over your competitors.

We at Innoval Global, are committed to provide a value addition to our clients and partners through tailored outsourcing solutions designed to meet organizational objectives. The key to that is strong control over the following areas:

  • People - Understanding and positioning people best suited to their capabilities
  • Tools - Providing them with result oriented tools, targets, best practice sharing mechanism
  • Process - An in-depth process documentation and training as per requirement

Innoval Global recommends the ‘right-shore solution’ by employing highly skilled associates with preference of good soft skills as well as technical skills. Supervisors are cultivated from within and are highly experienced in their domains.

Our Management team conducts regularly scheduled and detailed audits to provide direct feedback and proactively identify opportunities for our clients. This, coupled with a highly customized, proprietary Document Management Software helps reduce risks and improve productivity.

Innoval makes a conscious effort to invest in people and technology while employing corrective and preventive measures ensures you get precise data.

Lockbox, Correspondence Management and Workflow

Innoval Global Solutions’ Lockbox, Correspondence Management and workflow can help add value to your business by taking care of your outward mailing requirements and processing your inbound correspondences electronically. Innoval’s expert solutions can help you upgrade your mailing system from manual to automated outbound mailing system simply by integrating and customizing your print output. This can help your esteemed company to reliably and efficiently manage high volume business distribution. To be more cost-effective in outward communication, Innoval also provides an e-mail solution.

Features of the email solutions include:

  • Customized letters abiding to various state laws
  • Range of letters provided as per company requirements
  • Return mail or email notification provided

In order to ensure your key focus remains on the core tasks of your company, Innoval also helps you manage all your inbound physical or email documents collated through a wide variety of sources, process them either through traditional or special procedures. In order to ensure prompt and timely action on any incoming e-mail request, Innoval processes each mailbox with dedicated Subject Matter Experts (SMEs) for the following:

  • Customer Service
  • Dispute Mailbox
  • Complaint Mailbox

All inbound documents are also categorized and processed as follows:


  • Fraud
  • Complaints
  • Bankruptcy
  • Medical Billing
  • Cease and Desist
  • Change of Information

(Note: This list is inclusive and not exhaustive)

All inbound correspondence received from different sources are stored, processed and tracked using an in-house Document Management Software (DMS)

Trust management

Payment posting

Innoval Global Solutions’ highly skilled workforce and processes ensure payments are posted accurately and on time. Innoval leverages best in class processes to ensure:

  • Accurate and timely turn-around
  • An emphasis on Automation
  • Stringent tracking of NSF and Chargebacks
  • Daily tracking of collections, refunds and remits
  • Trust accounting GL entry can be alleviated

Trust Reconciliation

Innoval Global Solutions’ end to end automated reconciliation process helps you reconcile huge volumes of transactions to maintain error free data and ensure timely payments. Innoval’s accurate trust data ensures your financial statements are current and accurate at all point of time.

Our dedicated team of experts posts all payments the same day they are received and go through a complete reconciliation before they are remitted to the client.

Each mode of payments is managed by dedicated & specialized team. The complete life cycle of the transactions are tracked from the time they are credited to the bank till they are remitted to the client.

Compliance is Innoval’s primary concern. Our payment posting system is Payment Card Industry – Date security Standing V3.1certified. We adhere to PCI standards and everyone in the payment processing team are HIPAA (Health Insurance Portability and Accountability Act) certified.

Dispute management

Trust the time-tested process Innoval Global Solutions has developed to efficiently and reliably handle consumer disputes.

Our system primarily supports Automated Credit Dispute Verification (ACDV) and Automated Universal Dataform (AUD) processes as well as a number of related processes that handle registration, subscriber code management and reporting functions.


Mail Processing and Analytics

Innoval Global Solutions handles all of your mail processing needs from start to finish and anything in between. Our Communication Analytics provides real-time tracking and trends of all communication (mail & eNotices) dispatched to the consumer.

Our Compliance and Risk Management Auditor (CARMA) includes detailed analytics for Direct Mail and eNotices which includes:

  • Real-time Click Statistics – Identifies when the email communication was delivered or bounced back as undeliverable
  • eNotice Views – Determines if the recipient accessed the eNotice by clicking on the link within the email
  • Authentication Outcome – Determines when the recipient authenticated himself on the eNotice portal to read the communication
  • eNotice Clicks – Tracks multiple reads or access of the eNotice
  • Mail tracking - Identifies when the consumer received the communication and allows the client to trigger follow-up or outbound workflows based on mail tracking information
  • Daily update on mail returns

CARMA also allows the creation of work flows that can be either event based or triggered based on passage on time. This includes a full scale report builder that allows individual users to extract customized reports on the fly as well as save them as standard reports to review regularly as needed.

Innoval’s technology platforms are a built to be completely flexible and customizable to meet our clients ever changing needs. Our collaborative approach to problem solving, strong partner alliances and world class technology solutions make us the perfect fit for your Mail Processing needs.


DMS (Document Management Software)

Industry-leading engineers at Innoval Global Solutions have developed DMS - Innoval’s paperless Document Management Software. Consider allowing Innoval to adapt this highly customizable platform to centralize the access, control, and storing of all documents. Documents can be quickly and easily retrieved as they are tagged during inputting.


  • Customized workflow for YOUR business processes
  • Ensure the person checking in the document approves the checkout with our proprietary gatekeeper feature


  • All documents physical or emails on a centralized location
  • Manual or bulk upload of documents
  • Departments and users can be defined into specific groups


  • User level access allows only specific documents to be accessed by specific teams
  • Application hosted on Innoval’s secured servers which follows robust security mechanisms
  • Documents retained per YOUR company policy
  • Adherence to regulatory PCI/ HIPAA compliances

Rapid Retrieval

  • Smart search interfaces for quick access to correspondences/ files as per client requirements
  • Web based support through secured servers for client access to process information/ files
  • Scanning ability for Full-page or Zoned-OCR processing

Electronics Records Retention and Archival Management

Effective record management is critical for transparent and accountable corporate governance. Record management not only improves retrieval time, but also drives efficiency across the organization to monitor and manage information. It simplifies statutory audits and regulatory compliance procedures.

Innoval Global Solutions' comprehensive digitization and record management solution offers Scanning and Digital Imaging of physical documents, reports and films. Digitized images are stored in our work flow based document management system which allows our clients to retrieve their documents from a secured platform across the globe and expedite decision making through the use of collaboration and structured but customized work flows.


Innoval’s DMS converts physical documents in any electronic format ready for storage, indexing, retrieval using data searches and dispatch them using any electronic medium.

Our secure cloud based DMS allows you to manage and control all scanned and digitally created documents anywhere anytime.

Innoval’s proprietary document management system is built-in with dual OCR (Optical Character Recognition) which is designed to improve accuracy of captured data. The built-in ICR (Intelligent Character Recognition) is extremely effective to convert manuscripts to electronic content.

The QA functionality allows human decision making to either accept input from one of the OCR engines or key-in the correction to ensure 99.95% accuracy.

Customizable workflows can be assigned to a document based on multiple parameters such as document type, source or owner.

Our DMS can be integrated with your existing IT solutions such as:

Hospital Information Systems, Patient Management Systems, ERPs and HRMS

Our electronic record management solution is designed for:

  • Healthcare
  • Finance
  • Accounting
  • Publishing industry

Digitization of Paper Documents

Innoval Global Solutions' Document Scanning is a business practice that can save time and money, preserve natural resources, secure vital information from disaster, and even create office space. It begins with the conversion of paper documents to a digital format that can then be used to email, fax, and work with other applications, like accounting systems.

Innoval offers document scanning services for your organization’s needs. We are experts at turning your documents into digital information you can use, right at your fingertips. We image and scan documents with impeccable clarity, regardless of the document type: invoice, book, large format, etc. Once your documents are digitized, we can make them searchable based on keywords, or based on the contents of the document. Combined with our DMS products, you will never need to manually search again.

Indexing of Digitized Documents

Get more out of your documents by creating appropriate index fields and using Innoval’s OCR/ ICR technology to extract text and make your documents searchable based on specified keywords and contents of the file.

Cloud based portal display of digitized record

Take your business to new heights by leveraging Innoval Global technologies without the high costs associated with them. A breakthrough in document management technology will change the way your company distributes its information. A huge, off-site, completely secure repository of every document ever produced by your organization will be ready to deliver knowledge and information anywhere in the world by a simple, secure keystroke. With a new breed of interoperability and flexibility for third-party system integration, you can take control of your documents.

Innoval’s cloud service offers a cutting-edge solution to a problem that has plagued businesses for decades: how to manage and move the millions of documents and files of corporate information created and saved each year, volumes of information instantaneously, and distribute archived reports and images to multiple destinations in a secure environment without the capital expense of any additional hardware or software.

Ubiquitous system access and administration are the hallmark of Innoval Cloud. Unlike server-based enterprise solutions, Innoval Cloud provides unlimited access to unlimited viewers and can be both administered and accessed remotely from anywhere there is an internet connection, without purchasing additional software or components.

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